Q: What is an allocation wine?

An Allocation is the quantity that a châteaux sells annually directly to a third party. This term is used for the regions of Burgundy, the Rhône Valley and other great terroirs. An Allocation represents a limited quantity of bottles that is difficult to obtain, especially when it comes to Grands Crus.

Question 1

What is an en-primeurs wine?

U'wine · Accepted Answer

The En-Primeurs system is historically used in Bordeaux. An en primeur wine is a wine that is marketed while it is just beginning its maturation in barrels at the Ch&acirc;teau. It will be bottled and therefore available for delivery within 18 to 24 months.

Question 2

What is an allocation wine?

U'wine · Accepted Answer

An Allocation is the quantity that a ch&acirc;teaux sells annually directly to a third party. This term is used for the regions of Burgundy, the Rh&ocirc;ne Valley and other great terroirs. An Allocation represents a limited quantity of bottles that is difficult to obtain, especially when it comes to Grands Crus.

Question 3

What is the point of buying primeur wines?

U'wine · Accepted Answer

This system makes it possible to buy wines before they are bottled under "n&eacute;gociant" conditions in order to be sure of obtaining them at a good price and in satisfactory quantities, particularly in the case of highly prized or low volume references.
More details on how to buy en-primeurs wines.

Question 4

When does the en-primeurs campaign take place?

U'wine · Accepted Answer

The campaign begins with the Primeurs week, which takes place every year in April. It brings together professionals and estates to taste the wines that will then be offered as Primeurs. The commercial campaign then generally runs from May to July. It is unpredictable because each Ch&acirc;teau reveals the price of its wines when it wishes. The campaign ends when all the prices of the Primeur wines have been announced.
More details on how to buy Primeur wines.

Question 5

What is the delivery time for the en-primeurs wines?

U'wine · Accepted Answer

En-primeurs wines generally spend 18 to 24 months maturing in barrels. They are then bottled and ready for delivery on average 2 years after their purchase.
More details on how to buy Primeur wines.

Question 6

How do you know if the en-primeurs vintage is good?

U'wine · Accepted Answer

Each year, the en-primeurs campaign begins with a week of tasting for professionals. It is during this time that our experts taste and evaluate the vintage and the wines that will be offered to you. Our Selection Committee makes every effort to select only the best wines from the greatest terroirs.

Question 7

Are delivery costs included in the price of the en-primeurs wines?

U'wine · Accepted Answer

Delivery costs are not included in the price of the en primeur wines. They must be paid at the time of delivery.

Question 8

Is it possible to taste en-primeurs wines before they go on sale?

U'wine · Accepted Answer

Every year in April, the famous en-primeurs week is organised in Bordeaux. The principle is simple, all the Bordeaux estates welcome wine professionals to discover and taste their latest vintage still in the process of being matured. The wines will be put on sale following this event.

Question 9

What are the main en-primeurs wine producing areas?

U'wine · Accepted Answer

The en-primeurs system was invented by the Bordeaux people two centuries ago. The term "en-primeurs" therefore refers mainly to Bordeaux estates, but other estates outside Bordeaux have adopted this system of selling wine when it is just starting to mature.
More details on how to buy Primeur wines.

Question 10

When is the best time to buy en-primeurs wines?

U'wine · Accepted Answer

The en-primeurs campaign starts a few days after the end of the en-primeurs week in mid-May and usually ends at the end of June. This is the only time of the year when you can buy en-primeur wines.
More details on how to buy Primeur wines.

Question 11

How do you choose the wines you sell?

U'wine · Accepted Answer

Our daily presence in the vineyards, our exchanges with the winemakers and our tastings allow us to determine the wines we wish to share and recommend to you. It may be a question of a well-known and recognised label, of course. But what we are most passionate about is discovering the star wines of tomorrow.
Find our selection on the shop.

Question 12

How do you choose the investment wines?

U'wine · Accepted Answer

The investment wines are chosen according to several criteria:- Tasting- Notoriety (national and international)- Value potential- Market liquidity- Historical valuation- Dynamics of the property

Question 13

Why aren't all the vintages in your catalogue?

U'wine · Accepted Answer

We are committed to following the estates we work with from vintage to vintage. However, it is possible, for example, for climatic reasons, that a ch&acirc;teau/domain produces little, which impacts our purchases. On the other hand, while there are regions that do not suffer from the vintage effect because the climate varies little from one year to the next, some are particularly prone to it. In this case we adapt our purchases according to the quality of what we taste. Finally, some vintages can sometimes, unfortunately, be victims of their own success.

Question 14

What is a "Rising Star" wine?

U'wine · Accepted Answer

We identify the wines we offer according to 3 categories. The Rising Stars are wines with potential whose reputation is young and whose dynamics are very strong. They are our nuggets of tomorrow. They are often wines with an excellent quality-price ratio.
Find them on the shop.

Question 15

What is a "Famous Second" wine?

U'wine · Accepted Answer

We identify the wines we offer according to 3 categories. The Famous Seconds are classified wines (1855 or Saint-&Eacute;milion) or wines with a proven reputation over the last ten years.
Find them on the shop.

Question 16

What is a "Legend" wine?

U'wine · Accepted Answer

We identify the wines we offer according to 3 categories. Legends are iconic, world-renowned wines with a historic reputation.
Find them on the shop.

Question 17

What is the purpose of the Tag (the label stuck on the neck of the bottles)?

U'wine · Accepted Answer

Placed at the neck of the bottle and thanks to NFC technology, the Tag allows you to add or remove the bottle from your virtual cellar in a few seconds by placing your phone nearby. Each bottle is thus linked to the cellar in the U'Wine application, which is constantly updated as it is consumed.
More information on the Tag.

Question 18

How can I enjoy my wine in the best conditions?

U'wine · Accepted Answer

It all depends on the wine and your wishes. Some wines are best enjoyed as an aperitif, others at the table. Finally, there are some so-called meditation wines that are pleasant to drink after a meal.

Question 19

What is a vintage?

U'wine · Accepted Answer

The vintage refers to the year from which the wines were harvested. It is usually written on the wine label.

Question 20

What is a grape variety?

U'wine · Accepted Answer

The grape variety is the type of grape harvested to produce the wine. There are thousands of them in the world. Each variety has its own characteristics: foliage, size of the grapes, thickness of the skin, size of the pips, colours, developed aromas.

Question 21

What is an appellation?

U'wine · Accepted Answer

The appellation designates the geographical origin of the wine production. In order for a wine to benefit from the appellation, it must comply with very precise specifications: production method, cultivated area, yield, grape variety used, etc.

Question 22

What is a Grand Cru wine? And how is it classified?

U'wine · Accepted Answer

Il existe plusieurs classements en France pour d&eacute;finir un Cru :
There are several classifications in France to define a Cru:

The Classification of 1855 in Bordeaux which is unchangeable.
  The Saint-Emilion Classification which is revised every 12 years.
  The Classification of Graves which cannot be changed.
  The Classification of the Crus Bourgeois
  The Classification of the Crus Artisans
  The Classification in Burgundy which is revised every year
  The Classification in Provence
  The Classification in Alsace

Each classification has its own history and specifications.

Question 23

How do I choose the Grand Cru wines that best suit my tastes and budget?

U'wine · Accepted Answer

We are here to advise and accompany you by selecting the best wines from the greatest terroirs adapted to your preferences. Let's talk together about the Conciergerie.

Question 24

How do I know what my client status is?

U'wine · Accepted Answer

Your status is displayed on your Profile.

Question 25

How can I register for U'wine events?

U'wine · Accepted Answer

You can register for our events by going to the "Events" page.

Question 26

Is there a charge for the events?

U'wine · Accepted Answer

The events are part of the U'wine Experience and are therefore offered to our Members.

Question 27

I have lost my password, what should I do?

U'wine · Accepted Answer

Click on "Forgot your password" on the login page and enter your user mail to reset your password.

Question 28

Is there a loyalty program at U'wine?

U'wine · Accepted Answer

There is indeed a loyalty program.

Question 29

How do I get to the top customer status?

U'wine · Accepted Answer

Each status is defined by an annual spending amount. To reach the next level you must reach the next level by buying wine in the shop or by subscribing to one of our investment offers.
Find out more.

Question 30

How to refer a friend?

U'wine · Accepted Answer

Go to Profile > Referrals to share your referral code with your friends and family and benefit from Grand Cru credit on your referral's first purchase.

Question 31

Is my personal data confidential?

U'wine · Accepted Answer

In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, modify, rectify and delete data concerning you. You can exercise this right by sending us a letter to the following address U'wine SAS - 13 all&eacute;es de Chartres, 33000 Bordeaux.
You can also consult or modify your personal data in "My Account".
We only use the information you give us to process your orders and contact you if necessary.For more information, please see our Terms and Conditions.

Question 32

I have a problem with my order, what should I do?

U'wine · Accepted Answer

Did you have an incident upon receipt of the item?You must refuse the package for breakage, or make a reservation directly with the deliveryman and/or refuse the delivery. Do not hesitate to contact us to give us the information. If possible, you should provide us with a photo of the packaging, the label, the damaged product and the letter of complaint.
I have not received my order. What should I do?Check the status of your delivery directly on the carrier's website or from "My account > My orders". If the status of your order appears as "Delivered" and you have not received anything, contact our customer service at you@uwine.fr
Any other request? Contact our customer service at you@uwine.fr

Question 33

How can I find out the status of my order?

U'wine · Accepted Answer

You will receive an email as soon as your package is picked up by the carrier and leaves our warehouse. This email contains a link to the carrier's website and the tracking number of your package. You also have the possibility to go to your customer area "My account > My orders", and to display the details of your order.

Question 34

What are the delivery times?

U'wine · Accepted Answer

Standard delivery : Delivery in 48h to 72h (no guaranteed delivery time)
Express delivery : Delivery in 24 hours (guaranteed) before 1pm
Delivery at a relay point : Delivery within 3 to 5 days
For more details.

Question 35

I would like to be delivered to a country that does not appear in your delivery schedule, is this possible?

U'wine · Accepted Answer

All destinations available for delivery to individuals are displayed here. If the country of delivery is not listed, please contact us at you@uwine.fr and we will try to find a solution.

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